You're at an airport café and get an important business call on your laptop. You're about to fly overseas and receive an urgent voice mail in your e-mail inbox. Your business has a phone number with a Sydney area code even though your office is in Melbourne. With IP Voice service, your phone calls travel over the Internet as data, just as e-mail does. This service can lower your bills while increasing productivity. CareTel IP Voice services are hosted by multiple data centers – each in a different location so that in the event of a problem another one takes over.
At CareTel, we know that a reliable telephone system is one of the first investments that a business owner needs to make in order to tie their operations together. But with so many call answering services at your fingertips, it’s prudent to know, what are the differences and how do they affect you?
CareTel provides all types of voice solutions, so to find out which one will suit your business the most, here is a run-down of everything you need to know.
PSTN, or Public Switched Telephone Network, is the traditional form of telephone line, typically your landline phone connected by copper wires. Voice data is sent through electronically switched networks.
CareTel install your PSTN phone line if you only need one dedicated service. While on a call, the line cannot be used for any other purpose.
Great for independent or small businesses like “mom and pop” shops and garages!
ISDN stands for Integrated Services Digital Network. Unlike PSTN that transmits voice data as waves, ISDN sends both voice and data as digital signals (bits), which means that you can use multiple communication channels for user-to-user connections, as well as user-to-network connections
Caretel provides 1300, 1800, 13, 18 services. 1300 and 13 incur a low call rate to a customer whereas 1800 and 18 are toll-free/free-call numbers for a customer. Your business will incur a charge for using these services.
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